Please note: If your ISP connection is working at a different speed to ours you may have to press the refresh button several times before the presentation starts at the beginning. The status bar at the bottom of the screen will indicate if the page is loading. When this is complete, clicking refresh should start the presentation. For your information the animated character starts the presentation by saying 'Hi, my name is Michelle".... please persevere the refreshes, it's well worth it!